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Help & FAQs

User Guides

Click on the links below to view each User Guide

Registering on My Council House.

Logging on to My Council House.

Verifying your account.

Viewing and updating your personal information.

Viewing rent account information.

Viewing and requesting repairs.

Sending us a message.

Who can register?

My Council Home online is available to tenants with an active rent account. However, if you are part of a joint tenancy, both of you can register independently, but you will have to register with different email addresses. If you share an email address, you will need to share the same log-in details. Please note this will mean that only one tenant will be able to view and update their personal and contact details online. Alternatively you could set up an additional email address for this purpose.

What format should I use for my password?

Between 8-20 characters and must include at least one capital letter and one number e.g. Password1

When can I expect a response to my registration request?
Once you have completed the registration, your details will be verified by a member of our staff and details of how to use this service along with your "Verification Code" will be posted to you by the end of the following working day. Please note that normal 2nd Class delivery times will apply.

I've forgotten my log-in details

We can send you a reminder, simply enter your email address here. You will immediately receive your reminder via email.

I would like to change my email address

It is not possible to change the email address you used when you registered, however this is only used as a username and is not the email that correspondence is sent to. Your correspondence email can be updated through selecting the "Profile Page" then "Update Your Contact Details"

How do I log on for the first time?

When you register, you will receive a message at the top of the screen which informs you that your details have been submitted. At this stage you are able to login with a limited view to "My Council House".

As soon as we have matched and verified your details, a letter will be posted to you by the end of the next working day. Please note that normal 2nd Class delivery times will apply. This letter will include a "Verification Code" which you will need to enter on your first login only. Once this "Verification Code" has been entered your full details will be available for you to view.

I live in a block of flats, can I raise a repair request for the block as well as my own home?

Yes. Residents living in a block of flats will be able to raise and track repairs for both your own home and your block. This will mean you can check that a repair has or hasn't already been raised by another resident of the same block.

I've made a repair request, or a request for information. When will I get a response?

When a repair request is received one of our Officers will review your request and will be in contact if there are any further questions. If there are no further questions a job will be raised for the repair and you will receive a Green Job Card as usual, you will be able to review the details on the "Repair History" page.

When a message is sent to us through the "Contact Us" page we aim to respond within 10 working days. A response will be received through the "Your Messages" section of "My Council House".

If none of the above helps with your queries please contact us;

Winchester City Council
Colebrook Street
Winchester
SO23 9LJ
01962 848 400